Mail Box (yourmailID) you have configured earlier is not reachable. Please select a new "Mail Box".
One of the instances why this message is displayed is when you change the Default Email ID in your Zoho Mail settings (Settings > Custom Settings > My Preferences).
Note: In Zoho Mail, the default email ID should be the same as the one in Zoho CRM's Mail Add-on.
The Zoho Mail server is currently unavailable. Please try after a while
The mails will not be displayed if the mail servers are not accessible. In the event of this scenario please wait for some time before you try accessing a mail.
Your account status in Zoho is still not confirmed
If your account status has not been confirmed/verified in Zoho, then mail will not be displayed. Please do the following to confirm your status:
- Select http://accounts.zoho.com and click on My Email IDs.
- Click on the Resend Confirmation icon
- Access your mail and click on the confirmation link
- Visit mail.zoho.com to activate the mail account and
- Configure mail in Zoho CRM.
Your email is queued in Zoho Mail - Outbox
Outbox option keeps your Emails in queue for a specified time interval before sending from the Zoho Mail. If you enabled this option, sent Emails will be listed under the Emails section after a few minutes.
Related Topics
Overview | Configuring Zoho Mail Add-on | Add Details from Zoho Mail
Integrating Gmail with Zoho CRM | Sending & Receiving Emails | FAQ
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